Return & Exchange Policy

At Navigator Casual Clothing, customer satisfaction has been at the heart of our business for over 25 years.
We believe in building long-term relationships through trust, quality, and service.

Our Promise

“We Trust You, Trust Us.”

Every Navigator product is crafted with care and quality standards. If you experience any issue with your
purchase, our team is committed to supporting you through our flexible exchange policy.

Online Purchase Exchange Policy

Exchange Eligibility

Online purchases are eligible for exchange under the following circumstances:

  • Wrong product received
  • Size mismatch
  • Manufacturing defect
  • Stitching issue
  • Fabric issue
  • Colour fading issue
  • Damaged product received
  • Any product issue caused by Navigator

Request Timeline

Within 7 Days of Delivery

Customers must notify us within 7 days if:

  • Wrong product was delivered
  • Product was damaged during delivery
  • Manufacturing defect is noticed upon receipt
  • Incorrect size was received compared to the order

Long-Term Quality Support

If you experience:

  •  Stitching issues
  •  Colour fading issues
  •  Fabric-related defects

You may contact us even after several months of purchase. Navigator products are designed for durability,
and we stand behind the quality of our garments.

Each case will be reviewed individually by our customer support team.

Exchange Shipping

If the issue is caused by Navigator

  • Wrong product received
  • Manufacturing defect
  • Stitching defect
  • Colour fading due to product quality
  • Any confirmed product issue from our side

Navigator will provide complete exchange support.

If the issue is not caused by Navigator

Example:

  • Wrong size selected by customer

The customer is responsible for sending the product to our office using any preferred courier service.

Once received and verified, we will process the exchange and dispatch the replacement product.

Online Refund Policy

No Refunds for Online Orders

All purchases made through our website are covered under our Exchange Policy only.

Refunds are not available for online purchases.

Offline Showroom Return Policy

Returns are applicable only for purchases made through Navigator Exclusive Showrooms.

Our Showroom Locations

Tamil Nadu

  • Spencer Plaza, Chennai
  • Kasi Arcade, Chennai
  • Ashok Nagar, Chennai
  • Valasaravakkam, Chennai
  • Thillai Nagar, Trichy

Kerala

  • Lulu Mall, Palakkad
  • Bay Pride Mall, Kochi
  • Nucleus Mall, Kochi

We look forward to serving customers through many more Navigator Exclusive Showrooms in the future

Return Eligibility

  • Return requests must be made within 14 days from the date of purchase.
  • Product must be returned with original bill.
  • Product should be in good condition and eligible for inspection by our showroom team.

Refund Process for Offline Purchases

Once the returned product is received and verified:

  • Refund will be processed within 7 working days.
  • Customers may choose their preferred refund method.

Available refund methods:

  • UPI linked to billed mobile number
  • Bank Account Transfer
  • Original Card Payment Account (Credit/Debit Card)

Our team will collect the required details during the return process.

A confirmation of successful refund will be shared with the customer through official communication.

Contact Us

For any exchange, return, or product-related support, please contact us:

Navigator Casual Clothing

Address: 69, Eldams Road, Jaleel Mansion, 3rd Floor, Teynampet, Chennai – 600018

WhatsApp: +91 97899 78929

Office: 044 42134652

Email: support@navigatorstore.in / azarudeenatnavigator@gmail.com

Website: www.navigatorstore.in


NAVIGATOR Casual Clothing 

Real Fabric. Real Comfort. Real Style.